Buyers Guide for top IVR service providers

IVR  technology is necessary today because customers demand instant gratification and quick connectivity with a business. It refers to Interactive Voice Response which offers several different options to the customers when they call a company.

It can resolve their queries effortlessly by allowing the customers to choose the most appropriate option to get the correct and prompt answers. If you are interested in buying the IVR numbers, read further to learn about the buyers’ guide for top service providers.

Features:

It would be best to choose a solution provider that can provide a feature-rich solution at budget-friendly prices.

• 24×7 customer support: Do check if the IVR number offers round-the-clock support. Businesses need a communication system that keeps the business connected with the customer 24×7. Omnipresence does not always require the presence of live agents, as recorded messages play an important role in communicating with the clients. IVR provides a series of menus to the callers from which they can choose the best option to resolve their queries. Customers can get query resolution irrespective of business hours or holidays. They can call the business whenever there is an urgency to resolve issues. The pre-recorded voice will greet the customers and present them with different menus and sub-menus. The callers can easily choose the option to connect them to the desired department and get quick answers to their questions.

• Customisable menu: The solution you choose should be customisable. It is because your business may have additional requirements that you might want to include in the solution. You might want to delete some menus from the standard product to meet your customers’ call requirements. A customizable menu will help you to connect with your target audience better and deliver excellent customer support.

• Call recording: Does your chosen service provider offer the solution with the call recording feature? The system should provide extended capabilities, preferably a call recording facility. It helps to gauge the agents’ performance. In addition to it, it also helps to understand the customers’ expectations. Businesses can make informed decisions with the help of call logs and align their activities with the customers’ evolving demands.

• Call routing: The IVR system should have the call routing feature. Businesses can connect the customers quickly with the agents with call route optimisation. It automatically connects the free representatives with the callers, and they can get their queries resolved quickly.

• Concurrent calls: The system should enable you to connect with several customers. Companies cannot afford to lose customers to competitors because of a lack of communication.

• Multi-lingual support; The IVR system should enable the delivery of customer support in different languages. Customers can belong to various geographical locations characterised by multiple languages. So to connect with them better, it would be best to rely on multi-lingual support.

Price

While choosing a service provider, check out the pricing. The software should be available at a competitive price, and the payment options should be flexible. It would be best to talk to Knowlarity- a leading cloud telephony company that offers the solution at the best prices. The flexible payment options help small and mid-size businesses buy the software and streamline communication.

Goodwill of the service providers:

Be sure to choose a reputed service provider that has earned goodwill. Organisations with a proven track record are the best choice for buying the product as you can get a high-quality product and excellent after-sales support from them. Knowlarity has served thousands of clients across India and in more than 65 countries, and it is a popular choice for cloud-based products. Such a vast customer base and a consistent flow of customers speak volumes about the quality the company delivers to its customers. 

Conclusion

Knowlarity is a leading cloud telephony company in India that offers the IVR number at the best prices. Buy the software at unbeatable prices with a feature-packed solution to help you streamline business communication. Get the software to improve operational efficiency and customer acquisition to maximise profitability.

Knowlarity-a top IVR system provider offers a complete range of cloud communication products. You can book a free trial or demo of the IVR technology to understand how it works.