How to Choose the Right Autodialer software for Your Business 2022
Types of autodialer software
Technology is evolving, just like automatic dialers. Modern autodialers software offers more than just automatic call initiation. They can be programmed to send voicemails, and calendars, send emails/text messages to an entire contact list, and more in seconds. Currently, there are several types of automatic dialers on the market. Let’s take a quick overview and see what the difference is between them.
The predictive dialer
Autodialer software automatically dials a long list of telephone numbers in sequence. It uses an advanced algorithm to drastically reduce agent downtime. When the system detects a connection, the call is transferred to an active agent. It is the perfect solution for outbound call centers busy with multiple agents and managing call campaigns.
A progressive dialer
An advanced dialer makes calls only when an agent indicates that he is available to handle the call. Progressive dialers typically handle fewer calls than predictive dialers, but progressive dialers in turn help call centers reduce abandoned calls by increasing agent availability.
Sample collector
This type of dialing system allows the agent to view a summary of the prospect’s information before attempting to call. Create a great option for internal sales call agents as they take a break to prepare their script and have a more productive conversation with the prospect.
Assuming you already know a lot about automatic dialers, let’s go ahead and find out how to make a more informed decision and feel confident in your choice.
List Aggregator autodialer software
Now that you’ve identified some of the key players in the market, it’s time to make a shortlist. Try to include 5-10 options, then gradually narrow down the list, focusing on the options that impressed you the most. Contact all selected suppliers, ask them all your questions and request a product demonstration. Don’t forget to list and compare the pros and cons of each candidate.
Try, try, try
All of these features, exclusive offers, and other benefits are great on software company websites, but how can you be sure their solution will work for your business? In this case, your best bet is to contact the software company and ask for a product demonstration video or a free trial.
Many software companies offer free trials on their websites. This means you have 7-14 days to fully test the system and see how intuitive, practical and usable the product is. At the same time, make a list of questions to prove customer support. Yes, you read that right. Try their customer support. If the product is a good match, but the support team sucks (excuse my French), you will have a lot of problems in the future. Try to contact them at different times of the day in different formats. Send them an email. they sell their product from A to Z.
Always have a fallback option
As the old saying goes, “Don’t put all your eggs in one basket.” In our case, don’t rely on just one software. You always have at least one backup option, so if your primary system goes down or, worse, goes out of business, switching to new software is easier, faster, smoother, and hassle-free.
To summarise
Introducing a new piece of technology into your business can make or break it. Unfortunately, there’s no perfect “one-size-fits-all software” solution, and sometimes you have to go through a process of trial and error until you find the specific software that offers you the best value. However, following the above tips will significantly reduce the chance of failure. So do some thorough market research, pick a decent autodialer, and sit back and see how it costs your outgoing sales calls.
What is the nature of your calls?
Another important point to consider when choosing an automatic dialer. If your goal is to reach as many people as possible without posting any calls, then the advanced dialer is something to consider. If your topic of conversation is cold calling or telemarketing, investing in a predictive dialer is a big plus.